From the time of purchase, each registered user will be entitled to unlimited free technical support via email. Unregistered users will receive support only if time permits. A registered user should get the feed back within 24 hours. Normally the response time is much shorter though. All registered users will be informed of all new updates and upgrades.
Sometimes you might think it also necessary to include a screen shot in your email. To generate a screenshot, simply press the "Print Screen" button on the keyboard, then open Windows Paint, press Ctrl-V (or use Edit|Paste) to dump the screenshot, and save it to a JPEG (if possible) or a BMP file.